HomeCareersBank Teller / Customer Service Officer

Bank Teller / Customer Service Officer

Business · Banking & Credit Unions Market estimate

Handle deposits, withdrawals, account openings and customer queries at banks, building societies and credit unions. It is a common entry point into Jamaica's financial sector, leading to roles in lending, sales and branch management.

Salary Breakdown

$1,000,000 JMD – $1,500,000 JMD
0 - 2 years

Teller or customer service representative at a bank or credit union branch. Indicative market estimate, not a published salary scale.

Estimated Take-Home Pay

Based on the midpoint of the Entry salary range ($1,250,000 JMD), after NIS, NHT, Education Tax, and PAYE.

Est. Net / Month$96,684 JMD
Est. Net / Year$1,160,218 JMD
Show deduction breakdown
Gross (annual)
$1,250,000 JMD
NIS (3%)
−$37,500 JMD
NHT (2%)
−$25,000 JMD
Education Tax
−$27,281 JMD
PAYE Income Tax
−$0 JMD
Net (annual)
$1,160,218 JMD

Estimate only — illustrative rates and thresholds, not tax advice. Confirm current figures with Tax Administration Jamaica (TAJ) and the National Insurance Scheme (NIS).

Career Path Roadmap

  1. 1

    Complete CSEC Subjects

    Five CSEC passes including English A and Mathematics; Principles of Accounts or Principles of Business help.

    Secondary school
  2. 2

    Study Banking or Business

    Complete an associate degree or certificate in banking, finance or business administration.

    1 - 2 years
  3. 3

    Join a Bank or Credit Union

    Start as a teller and learn cash handling, compliance and anti-money-laundering procedures.

    1 - 2 years
  4. 4

    Get Banking Certifications

    Complete Jamaica Institute of Financial Services (JIFS) certifications to prepare for promotion.

    6 months - 1 year
  5. 5

    Move into Lending or Management

    Progress to personal banking, loans or branch management, often with a degree.

    3 - 5 years
Build My Roadmap for This Career

Required Education

  • Five CSEC passes including English A and Mathematics
  • Associate degree in banking, finance or business (advantage)
  • Banking certifications for promotion

Common Local Certifications

  • Jamaica Institute of Financial Services (JIFS) certifications
  • Anti-Money Laundering (AML) training
  • Customer service certification

Where to Train

Local Institutions Offering Programs

  • Jamaica Institute of Financial Services (JIFS) - banking industry qualifications
  • University of Technology, Jamaica (UTech)
  • University of the West Indies, Mona
  • Community colleges